Last updated: 26 September 2026
Zivogift does not print, alter, manufacture, issue or trade currency, and is not affiliated with or endorsed by the Reserve Bank of India. An Occasion-Date Keepsake uses a genuine, unaltered RBI-issued banknote that we hand-source because its existing serial number happens to carry a date that matters to you. Your payment is the fee for our services — searching, sourcing, date-matching, verification, curation, personalisation, packaging, platform and fulfilment — together with any add-ons and delivery you select. The banknote itself remains legal tender at its printed face value and is not sold at a premium as currency.
Digital gifts are generated and queued for delivery immediately once payment succeeds. Because fulfilment begins instantly, digital orders cannot be cancelled, returned or refunded after they are placed. This does not affect our obligation to make things right if we fail to deliver the service you paid for.
The cancellation window above does not limit your rights under applicable consumer law. We will replace or refund your order if:
Email photos and your order number to hello@zivogift.com within 48 hours of delivery wherever possible. Prompt reporting helps us investigate, and does not waive rights that cannot be waived by law.
Because each keepsake is sourced and personalised to a specific date, we cannot accept returns simply because you changed your mind after the cancellation window or after delivery. If you are unsure about a date or denomination, please check with us before ordering.
Delivery is charged by destination pincode. If your order includes the Premium Keepsake Box add-on, a flat delivery fee of ₹150 applies irrespective of location, and it replaces zone-based and free-delivery pricing. Delivery charges are shown before payment and are not refundable once an order has been dispatched.
Approved refunds are initiated to the original payment method via Cashfree, typically within 5–7 business days, less any non-refundable gateway and processing charges. The time for the credit to appear depends on your bank or payment instrument.
If money is debited but your order is not confirmed, it usually reverses automatically within a few days. If it does not, write to us with your order number and payment reference and we will trace it with Cashfree.
For anything not covered here, reach us at hello@zivogift.com.