REFUND & REPLACEMENT POLICY

Before your note ships

Every note is genuine, uncirculated Indian currency, individually sourced and matched to the date you give us — so once we begin matching a serial number to an order, that work can't be undone or resold. Because of this:

• Orders can be cancelled for a full refund within 2 hours of placing them, or until sourcing has started, whichever is earlier.
• Once sourcing or personalisation has begun, the order is final and cannot be cancelled.

If something arrives wrong or damaged

We'll replace or refund your order, no questions asked, if:

• The note's serial number doesn't actually match the date you gave us.
• The note, card, or box arrives damaged in transit.
• You received the wrong denomination, bundle, or add-ons.

Email us photos within 48 hours of delivery at hello@zivogift.com with your order number, and we'll sort it out — usually a replacement, or a refund if you'd rather.

Change of mind

Because each note is personalised to a specific date, we can't accept returns simply because you changed your mind after delivery. If you're unsure about a date or denomination, it's best to check with us before placing the order.

How refunds are processed

Approved refunds are returned to your original payment method via Cashfree, typically within 5–7 business days.

Payment failures

If money is debited from your account but your order doesn't show as confirmed, it usually reverses automatically within a few days. If it doesn't, write to us with your order number and payment reference and we'll trace it with Cashfree.

Contact

For anything not covered here, reach us at hello@zivogift.com.